Sri Lanka Tourist Guide Exam- Tourist jobs salary board guidelines coursebook license pdf – This study aimed to evaluate the effectiveness of the local tour guide training programs of the provincial councils. The goal was achieved by reviewing the available literature and empirical research based on data provided by 81 novice guides who underwent training programs conducted by certain organizations. A quantitative approach was applied to the study by conducting a survey. Data were analyzed using descriptive statistical procedures and a paired sample t-test. The result shows that the content of the selected training program is in accordance with the widely accepted six-dimensional model in the tourist guide training project.
Sri Lanka Tourist Guide Exam Past Papers
Additionally, the program was successful in the knowledge, skills, and attitudes taught to trainees. However, the study found that part of the training course content needed to be re-evaluated to be more relevant and comprehensive.
After the decisive end of the war in 2009, Sri Lanka with its peaceful environment is now regarded as one of the safest places for tourists to visit. 2 million tourists arrived in 2016, opening 4,444 new phases in Sri Lanka’s tourism industry (SLTDA, 2016).
The growing number of tourist arrivals created a strong anticipated demand of 4,444 for tourism-related products and services. As a result, a significant number of people and organizations were involved in the supply of tourism-related products and services. Tour guides are one of the services that tourists see as essential services to make their trip memorable. The Government of Sri Lanka and travel agencies are very interested in providing a better quality tour guide service and expect an increase in the influx of tourists in the coming years.
Therefore, it is essential to train, develop and prepare tour guides to meet their potential demand. The training of tour guides in Sri Lanka is the full responsibility of the government and its agencies, including the provincial council and the Sri Lanka Institute of Tourism and Hotel Management (SLITHM). Top agencies are also responsible for licensing and oversight of trade.
The general impression of the guides significantly affects the net profitability of the tourism business. Tour guide services are the most important factor in differentiating products in the travel industry. In particular, the services of 4,444 tour guides and the goodwill of the service provider are key factors for 4,444 companies to gain a competitive advantage in tourism (Mossberg, 1995).
Since the market is both price and quality sensitive, it is a mandatory requirement to provide high-quality tourist service to the tourist without any price increase, where the advanced professional service of a guide service becomes a mandatory tourist. Thus, the tour guides must have a sound idea of what is expected of them, which is a prerequisite for them to participate in a tour guide training program, which requires the cultivation of the knowledge, behavior, and skills in managing tours. However, many tour companies, perhaps unwittingly, fail to properly train and inspire their guides in the art of a tour guide.
Guides are often given books to read about the information they must learn to pass on, or they will follow other guides for one or two trips before becoming their own guide (Carmody, 2013).
Central Province (CPC), North Central Province (NCPC), and Sri Lanka Tourism Development Authority (SLTDA) on January 1, 2018, it is not easy to receive tour guides during the service guided tours. the service. Although the tour guides are not responsible for all 4,444 events, the incompetence of unauthorized guides to handle the situation was well emphasized. In addition, many consider the presidency to be a fun activity that provides a lot of opportunities for free trips and meetings with foreigners. However, not all provincial tour guides of North Central Province and Central Province can provide enough knowledge and information about destinations to meet tourists’ expectations. For example, Mossberg (1995) found that tour guides are less trustworthy, poorer in personal hygiene, and less cooperative than promised, which negatively affects overall tourist satisfaction.
In Sri Lanka, all guides must pass a qualification test and participate in a guide training program to obtain a provincial guide license (PTGL). In 2016, Sri Lanka’s CPC and NCPC alone developed training programs for provincial guides, and 4,444 people were licensed to qualify. It is necessary to review both courses in a timely manner to assess whether the provincial training programs have achieved their goals and, if necessary, make improvements to the programs. The purpose of this regional guide training program is to prepare new candidates as 4,444 qualified tour guides (Ministry of Tourism and Christian Religion, 2017).
When touring local places, it is essential that local people fully understand the tasks assigned to tour guides through proper training. Although the role of the tour guide in the tourist experience has been studied by many researchers (de Kadt, 1979; Cohen, 1985; Roggenbuck and Williams, 1991; Weiler et al., 1991), research in the field of training is lacking. of tour guides, especially in developing countries.
Rosemary et al. (2001) stated that there were no systematic reviews of training guide programs in less developed countries. Several studies have been conducted to confirm the role of guides (Weiler and Davis, 1993; Weiler and Crabtree, 1998). As a result, tour guides in some rural areas may be less qualified to perform their duties. To become effective interpreters, the training and qualification of tour guides are a major concern (Weiler and Haim, 2001).
However, even less is published on the guide training study. In addition, most guide research is limited to examining perspectives and assessing guide performances instead of guide training programs (Hughes and Ballantyne, 2001; Ong, Ryan and McIntosh, 2014). However, the fact is that only a standardized tour guide program can produce a qualified tour guide. Issue related to this study developed from this scenario. The Sri Lankan literature on guides, their character tasks, and especially training programs, which have a significant impact on becoming a qualified guide, was silent.
The objective of this study was to review the effectiveness of the astronaut training program operated by the CPC and NCPC of Sri Lanka.
Tour guides as connectors for hosts and tourists act as escorts for tourists who are usually with tourists throughout the tour (Metalka, 1990). Weiler and Davis (1993) define a tour guide as a person who works on behalf of a tour operator and is responsible for providing a complete travel experience. Many researchers have agreed and argued with the diversity of tour guide roles (Cohen, 1985; Weiler et al., 1991; Pond, 1993). Weiler and Richins (1990) stated that travel guides contribute to a better travel experience for tourists.
This is confirmed by Chowdhary and Prakash (2009) because the role of tour guides is very important as it directly affects overall tourism satisfaction with service encounters in group tours. Cohen (1985) further explained that the dual role of ‘Original Guide’ is a seeker and mentor. Another role that guides play is to demonstrate behavior that respects the environment and the culture to help in the conservation of nature. providing education and interpretation; and finally, to serve as a cultural mediator between foreign tourists and the local community (Muñoz, 1995). Lindberg I in. (1998) further strengthened the idea of Muñoz (1995) by seeing travel guides as the heart and soul of the ecotourism industry. No matter the size and scope of the
Tour Guide, travel guides serve as the face of any tourism-related organization, be it travel agents, travel agencies, local destinations, or local conservation groups, and are responsible for all of the host community. and the environment (Black and Weiler, 2005). Although one of the oldest human activities, the tour guide is still an underrecognized profession that is criticized and underestimated. So Pond (1993) called it an “industrial orphan”.
Apparently, the guides were mainly criticized by stakeholders in the world of travel. They are commonly blamed for all travel problems, including bad weather, traffic jams, and overcrowded destinations (Christie and Mason, 2003). In fact, many tourists have found that travel guides are unfamiliar with the city’s history. After interrogation, several guides rewrote the history of the city in their favor and to please their guests.
There are countless examples of guides who do not know their destination. From time to time they make up or meet up with stories. 3, No. 1, 2018 ISSN 2513-3071 with other popular stories to delight tourists (Chowdhary and Prakash, 2009). It is thus clear that untrained and untrained guides often damage the reputation of the city and the overall experience of tourists during their tour, which is often irreversible (Arreola, 1998).
The traditional interpretive role of the guide as a one-way facilitator is insufficient for modern tourism (Weiler and Black, 2015). This was confirmed by Chowdhary and Prakash (2009). According to them, many guides in the informal sector put the tourism industry at risk. As a result, the picture deteriorates and the positioning of tourism weakens. According to Areola (1998), this can cause almost irreversible damage to the image of the destination.
After identifying problems with travel guides, Ross (1997) recommended adequate and continuous guide training programs to ensure better services in travel agency operations. Black and Weiler (2005) recommend that professional organizations, including the public and private sectors, should develop mechanisms to support evidence, and once established, such organizations should undertake the training, certification, licensing, and delivery of – programs for their members.
Pond (1993), suggests the qualities that a tour guide possesses. These include omnipotence, perseverance, commitment to work and learning, understanding, flexibility, sensitivity to people, pride in serving others, and the ability to interpret as mental painting. Bond also believes that coaching is a viable solution and an effective tool for developing these qualities among girl guides. Nadson and team (1995) also agree with Pond (1993).
According to him, guides should have features that can be developed only through systematic training.
They added a few more qualities to the pond list. These include friendship, trust, delivery, and organization. Knutson dkk. (1995) further suggest training interpreters develop these traits. ended his study by emphasizing that effective tourist guidance is the result of long experience with thorough studies and continuous training.
In addition, an emphasis on effective speaking is one of the most important skills in interpreting Tour with Kindness. Spontaneity, energy, confidence, delivery, and organizational skills. But emphasizes that education alone cannot develop all of these qualities, so education is necessary. The travel industry is a customer-centric industry that relies heavily on professionals who can provide quality services and communicate effectively with excellent interpersonal skills. Whinney (1996) suggests that such skills are mainly acquired through learning. After training, it is important to encourage guides to environmental actions with both guests and hosts. In fact, there is a successful example of a guide who, after training, personally participated in conservation projects (O’Brien, 1999). Follow-up with Guide after the training program is, however, very important. identify behaviors after exercise and take necessary actions afterward
Participating in a training program will not only improve the knowledge and skills of the guides, but also their operational status, payments, career opportunities, and working conditions. In addition, at the industrial level, the training improves both the Standard and the quality of tourism products. which will have a competitive advantage for the destination (Black & Wheeler, 2005).
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