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Go to Jet2holidays profile
Posted09 Aug 2021
Closes06 Sep 2021
SectorTour Operator
Job function operations
HoursFull Time
Contract TypePermanent
SaveApply(This will open during a new window from which you’ll be automatically redirected to an external site after 5 seconds)
Reporting to the Jet2holidays Operational Control Manager, the Jet2holidays Operational Control Centre Duty Manager is liable for supporting the 24-hour Jet2holidays real-time operation, proactively managing the day-to-day operation, and ensuring incidents are appropriately addressed. you’ll work closely with a good range of operational teams to make sure our operation and repair delivery is supported.

The Jet2holidays Operational Control Centre Duty Manager will work closely with several internal stakeholders to anticipate and accurately plan any operational disruption, leading the escalation process within the Overseas Operations Team. you’ll make sure that all Overseas Operations and Company policies and procedures are managed and followed, also as reporting regularly on operational performance and incident resolution. The Jet2holidays Operational Control Centre Duty Manager also will support both internal and external stakeholder relationships in providing day-to-day guidance and material expert support on overseas operations ensuring we still deliver industry-leading service to our customers.

The successful candidate will have significant experience during a customer focussed or operational role during a Tour Operator or Airline. you’ll be calm and reliable struggling, making clear and assured decisions in challenging circumstances. you’ll be analytical and detail orientated, ready to understand a situation, and consider your response quickly. The Jet2holidays Operational Control Centre Duty Manager also will have excellent communication skills and therefore the ability to steer a team from the front. Ideally, you’ll have experience working overseas and in-depth knowledge of industry regulations concerning areas like ABTA, Package holidays, and Airline Operations.

In return, we provide a superb salary and benefits package with fantastic opportunities for progression during a growing business.

This is an excellent opportunity to be a part of an exciting forward-thinking business. We operate scheduled leisure flights to holiday destinations within the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases.

Help us to send our all-important customers on holiday with and Jet2holidays!!

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