The industry represents approximately 12 of the total bc workforce. The hospitality industry is a broad category of fields within the service industry that includes lodging event planning theme parks transportation cruise line travelling and additional fields within the tourism industrythe hospitality industry is a multibillion dollar industry that depends on the availability of leisure time and disposable income.
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The hospitality industry is a broad category of fields within the service industry that includes lodging food and drink service event planning theme parks transportation cruise line traveling and additional fields within the tourism industry.
Definition of tourism and hospitality industry. The hospitality industry is an industry that depends on the availability of leisure time and disposable income. The tourism and hospitality industry in british columbia employs 302700 people on a full year equivalent basis in diverse sectors such as transportation travel services recreation and entertainment accommodation and food and beverage services. The hospitality industry is much broader than most other industries.
It encompasses domestic inbound and outbound travel for business leisure or other purposes. The hospitality industry when looking at tourism its important to consider the term hospitality. Its focused on the satisfaction of customers and providing specific experiences for them.
The majority of business niches are composed of only a handful of different businesses but this industry applies to nearly any company that is focused on customer satisfaction and meeting leisurely needs rather than basic ones. Hospitality is the relationship between guest and host or the act or practice of being hospitable. What is tourism hospitality management.
The world tourism organization defines tourists as people who travel and stay in places outside their usual environment for more than twenty four hours and not more than one consecutive year for leisure business and other purposes. Some define hospitality as the business of helping people to feel welcome and relaxed and to enjoy themselves7 simply put the hospitality industry is the combination of the accommodation and food and. The university of massachusetts amherst defines hospitality and tourism management as a multidisciplinary field with the purpose of preparing people with expertise commitment and skills for management marketing and operations positions in the expanding food accommodations and tourism industry.
So lets get into further details about this industry. As weve seen in this chapter tourism is a complex set of industries including accommodation recreation and entertainment food and beverage services transportation and travel services. The hospitality industry is a broad group of businesses that provide services to customers.
Different sectors of the hospitality industry ensure that travellers needs are catered to in a holistic manner. The hospitality industry is a bustling industry with myriad categories but customer service is the unifying factor shared by all segments of the industry.
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